Return and Exchange Policy – Wiam Mart
Wiam Mart is committed to ensuring customer satisfaction. This Return and Exchange Policy sets forth the terms and conditions under which products may be returned or exchanged. By making a purchase on our platform, you acknowledge and agree to the following:
1. Timeframe
- Products may be returned or exchanged within 7 to 14 days from the date of receipt.
- Requests submitted after this period will not be eligible for return or exchange.
2. Eligibility Conditions
For a return or exchange request to be accepted, the following conditions must be met:
- The product must be unused, undamaged, and in the same condition as received.
- The product must be returned in its original packaging, including all accessories, manuals, and invoices (if applicable).
- Certain product categories, including but not limited to perishable goods, cosmetics, personal care items, and food products, are non-returnable for health and safety reasons.
3. Shipping and Fees
- The customer is responsible for shipping and all return shipping costs, except in cases where the product is defective or not as described.
- For exchanges, any applicable price difference and shipping costs shall be borne by the customer.
4. Refunds
- Refunds will be processed through the same payment method used at the time of purchase.
- Refund processing typically requires 7 to 14 business days from the date the returned product is received and inspected.
5. Damaged or Incorrect Products
- In the event that a product is delivered in a damaged condition or does not match the order, Wiam Mart will bear all associated return and shipping costs.
- The customer may choose to receive either a replacement product or a full refund.
6. Special Exceptions
- Products purchased during promotions, clearance sales, or final sale events are considered non-returnable and non-refundable, except where required by law.
7. Return and Exchange Requests
Customers wishing to initiate a return or exchange must contact Wiam Mart through the following channels:
📧 Email: [email protected]
📞 Phone: +212 6 99 20 41 02
Our customer support team will provide the necessary instructions and assistance to process your request in a timely manner.