Privacy Policy – Wiam Mart - Wiam Mart

Privacy Policy – Wiam Mart

Wiam Mart (“we,” “our,” or “us”) is committed to safeguarding your personal data and respecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Data Controller

For the purposes of GDPR, Wiam Mart acts as the Data Controller for the personal data you provide. This means we determine the purposes and means of processing your personal data.

2. Categories of Personal Data Collected

We may collect the following categories of personal data from you:

Identity Data: Full name, phone number, email address, and shipping address.
Payment Data: Transaction details processed through secure third-party payment providers.
Technical Data: Device information, browser type, IP address, and cookies.
Usage Data: Information about how you interact with our website and services.

3. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

Contractual necessity: To process your orders and deliver products.
Legitimate interests: To improve services, prevent fraud, and ensure website security.
Consent: For marketing communications and use of cookies (where required).
Legal obligation: To comply with applicable laws and regulatory requirements.

4. Purposes of Processing

Your data may be processed for the following purposes:

Order processing, delivery, and payment management.
Customer support and communication regarding orders.
Sending promotional offers and marketing (subject to your consent).
Improving our website functionality and user experience.
Ensuring security and preventing fraudulent or unlawful activities.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your data only with:

Service Providers: Such as shipping companies and payment processors, strictly for operational purposes.
Legal Authorities: Where disclosure is required by applicable law, regulation, or legal process.

6. International Data Transfers

If your personal data is transferred outside of your jurisdiction (e.g., the European Economic Area), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once retention is no longer necessary, we will securely delete or anonymize your data.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance browsing, analyze traffic, and personalize content.

You may disable cookies in your browser settings; however, this may limit some functionalities.
For more information, please refer to our Cookie Policy.

10. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the following rights:

Under GDPR (EU/EEA residents):

Right of access: Obtain a copy of your personal data.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure (“Right to be forgotten”): Request deletion of your data.
Right to restrict processing: Limit how we process your data.
Right to data portability: Receive your data in a structured, commonly used format.
Right to object: Object to processing based on legitimate interests or direct marketing.

Under CCPA (California residents):

Right to know: Request disclosure of categories and specific pieces of personal information collected.
Right to delete: Request deletion of personal information collected.
Right to opt out: Direct us not to sell your personal information (note: Wiam Mart does not sell data).
Right to non-discrimination: You will not be discriminated against for exercising your privacy rights.

To exercise your rights, please contact us using the details below.

11. Children’s Privacy

Our services are not directed to children under the age of 13 (or the age of consent in your jurisdiction). We do not knowingly collect personal data from children.

12. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or wish to exercise your privacy rights, you may contact us at:

📧 Email: [email protected]
📞 Phone: +212 6 99 20 41 02